Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that looks out of date, or want to suggest a brand we should look at next? This page explains how to reach the tasteusa.ca team and what happens once you do.
How to Send Us a Message
Email is the best way to reach us. Write to [email protected] and a member of the team will read your message personally — we don't rely on automated replies to stand in for a real answer. Include a short line on what your message is about (a correction, a question about a specific offer, feedback on the site) so it reaches the right person without back and forth.
We aim to reply within a couple of working days. Around the launch of new promotions or during busy periods it can take a little longer, but every message gets a response.
What We Can Help With
- Questions about our reviews — If anything in one of our casino write-ups, comparison tables or bonus breakdowns is unclear, ask us directly and we'll explain how we reached that conclusion.
- Corrections — Casino offers, terms and licensing details change often. If you notice something on the site that looks outdated or incorrect, please flag it — we take the accuracy of our research seriously and would rather fix it fast than leave it standing.
- Suggestions for coverage — If there's a Canadian casino brand, payment method or topic you'd like us to look into, tell us. Reader suggestions genuinely shape what we cover next.
- Partnership or editorial enquiries — If you represent an operator, software provider or another site and want to discuss working with us, introduce yourself and explain what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, say so in your message. We'll point you towards resources rather than leave you without a response.
What This Page Is Not For
We're an independent comparison site, not a casino operator. That means we can't process deposits or withdrawals, verify your identity documents, resolve a dispute with a brand's support desk, or access your account with any of the sites we review. For anything account-specific — a bonus that hasn't credited, a delayed payout, a verification issue — the casino's own support team is the right first stop, since they're the only ones with access to your account. If you're comparing options before signing up anywhere, our guide to the best non-GamStop casinos is a useful starting point alongside the rankings on this site.
Before You Write In, a Few Things Worth Checking
A good number of enquiries we receive are answered already on the site itself. It can save you time to check these first:
- Bonus terms, wagering requirements and expiry windows are usually listed alongside each offer on our rankings — worth a second look before assuming a promotion has been misapplied.
- Editorial ratings reflect our own research into things like game selection, payment options, licensing and the fairness of bonus terms. They are not customer reviews and don't reflect a personal outcome from playing.
- Casino availability, currency support and payment methods can vary depending on which Canadian province you're in, so always confirm details on the operator's own site before signing up.
How We Handle What You Tell Us
We only use contact details you send us to reply to your specific message. We're not going to add you to a marketing list because you emailed with a question about a bonus. If you're reporting an error, we review it against our own research before making any change, so corrections may take a short while to appear even after we've confirmed them.
Whatever the reason for getting in touch — a factual correction, a compliment, a complaint about something we've published, or just a question you couldn't find the answer to elsewhere on the site — we'd rather hear it than not. It's part of how we keep Online Casino accurate for the next reader comparing Canadian online casinos.